Privacy Policy for WhatsApp Business API (India)
Last Updated: [1 Dec, 2025]
1. Introduction
Spectrum Medical Industries Pvt. Ltd. respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect information when you communicate with us through the WhatsApp Business API (“WhatsApp Channel”).
By messaging us on WhatsApp, you agree to this Privacy Policy.
2. Data We Collect
When you interact with us on WhatsApp, we may collect the following types of information:
a. Personal Information
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Name
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Phone number
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Email address (if shared)
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Any information voluntarily sent via chat
b. Automatically Collected Data
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Message timestamps
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Delivery and read receipts
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Device and network information provided by WhatsApp
c. Transactional & Service Data
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Order details
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Support tickets
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Payment/transaction status (not payment card details)
3. How We Use Your Data
We may process your personal data for the following purposes:
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To provide customer support
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To send order updates, confirmations, and notifications
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To answer queries and handle service requests
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To send promotional messages (with your consent)
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To improve our products and services
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To comply with legal or regulatory obligations
4. Legal Basis for Processing (India – DPDPA 2023)
We process your data based on:
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Your consent when you message us on WhatsApp
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Performance of a contract (for orders, services, support)
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Legitimate interests (communication, fraud prevention)
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Legal compliance under applicable Indian laws
5. Data Sharing
Your data may be shared with:
a. Service Providers
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WhatsApp LLC / Meta Platforms, Inc.
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Cloud-hosted WhatsApp Business API providers
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CRM, customer support, or analytics partners
b. Legal or Regulatory Authorities
When required by law, court order, or government directives.
We do not sell or rent your personal data.
6. WhatsApp’s Role as a Third-Party Platform
WhatsApp may independently process your data according to its own privacy policy.
To understand how WhatsApp handles your data, refer to WhatsApp’s Privacy Policy (available on their official website).
We are not responsible for data collected by WhatsApp outside our business communications.
7. Data Retention
We retain your data only as long as necessary:
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Chat history: [12 months]
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Transactional data: as legally required
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Analytics/logs: [3 months]
After the retention period, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
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End-to-end encryption (provided by WhatsApp)
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Secure servers and access controls
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Limited access to authorized personnel
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Encryption and data minimization practices
However, no platform is fully secure. Messaging sensitive information is discouraged.
9. Your Rights
Under India’s Digital Personal Data Protection Act (DPDPA) and applicable laws, you may:
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Request access to your data
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Request correction
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Withdraw consent
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Request deletion (subject to legal exceptions)
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Opt-out of marketing messages
To exercise rights, contact us at: [info@spectralab.net/+91 93119 96774]
10. Opt-Out & Unsubscribe
You can stop receiving WhatsApp messages anytime by typing “STOP”, “UNSUBSCRIBE”, or blocking our WhatsApp number.
11. Cross-Border Data Transfers
Your data may be transferred to servers outside India.
We ensure appropriate safeguards and compliance with DPDPA and contractual obligations.
12. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect children’s data.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date.